297bet Terms and Conditions

1 General Provisions

These terms and conditions form a legally binding agreement between the 297bet platform and its users. Using the 297bet website, mobile site or any related service means you accept these terms.

297bet is an online gaming and betting platform that offers slot games, live casino, cricket betting, football betting and other gaming features to players in Bangladesh. All our services are governed by these terms and conditions.

1.1 Scope of Services

297bet provides the following services:

• Online slot games and casino games
• Live casino (with live dealers)
• Betting on cricket, football and other sports
• Special game categories including basketball and hi-lo
• VIP program and loyalty rewards

1.2 Applicable Law

These terms will be interpreted in accordance with applicable law. Users are solely responsible for complying with the local laws of their own country. Online gaming may be prohibited or restricted in certain jurisdictions; in such cases, users must confirm for themselves that their participation is lawful.

2 Account Registration

The following terms apply to opening an account on 297bet:

2.1 Registration Eligibility

• The applicant must be at least 21 years of age.
• Only one account per person is permitted.
• All information provided at registration must be true, accurate and complete.
• Multiple accounts from the same household or the same IP address are generally not permitted.

2.2 Account Security

It is your responsibility to keep your account password completely confidential. You are personally responsible for all activity carried out from your account. Any unauthorised access must be reported to our support team immediately.

2.3 Identity Verification

297bet may request a national ID card, passport or other documents from users at any time for identity verification purposes. Withdrawal requests may be placed on hold until verification is complete.

3 Age Verification and Protection

297bet strictly prohibits minors from participating in any gaming activity. This platform is for users aged 21 and above only.

3.1 Age Verification Process

At registration, users must confirm they are aged 21 or above. If there is any doubt, 297bet may request proof of age at any time. Registering with false information will result in the account being closed immediately, and all deposits and winnings will be voided.

3.2 Minor Protection

We ask parents and guardians not to leave account or payment details within reach of minors. If you believe a minor is using our platform, please notify our support team immediately.

4 Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are accepted for deposits on 297bet:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — mobile financial service operated by the Postal Department
• Rocket — mobile service by Dutch-Bangla Bank
• Bank Transfer — directly from a bank account

4.2 Withdrawal Rules

Withdrawal requests are generally processed within 5 to 30 minutes. To make a withdrawal:

• Account verification must be completed.
• The wagering requirements of any active bonus must be fulfilled.
• The withdrawal method should generally match the deposit method.
• The minimum withdrawal amount is ৳500.

4.3 Anti-Money Laundering

297bet is committed to preventing money laundering and unlawful financial activity. In cases of suspicious transactions, account verification and investigation may be required and transactions may be temporarily placed on hold.

5 Bonuses and Promotions

5.1 Welcome Bonus

297bet offers new members a 150% first deposit bonus of up to ৳10,000.

• Example 1: Deposit ৳1,000 and receive a ৳1,500 bonus — your total balance will be ৳2,500.
• Example 2: Deposit ৳14,000 or more and receive the maximum bonus of ৳10,000 — your total balance will be ৳24,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager a total of 10 times the bonus amount before it can be withdrawn. For example, for a ৳1,500 bonus, a total of ৳15,000 must be wagered.

5.3 Bonus Usage Rules

• The bonus applies to the first deposit only.
• Bonus funds cannot be transferred to another account.
• Attempting to claim bonuses through multiple accounts will result in the accounts being closed.
• 297bet reserves the right to change, suspend or cancel any promotion at any time.
• Rewards may be cancelled if bonus abuse is suspected.

5.4 VIP Program

The 297bet VIP program has three tiers:

• Bronze — up to 0.3% cashback per week
• Silver — up to 0.7% cashback per week
• Gold — up to 1.0% cashback per week

You can gradually move up to higher tiers through regular play. VIP benefits are provided under the specific terms applicable to each tier.

6 Betting Rules

6.1 Betting Limits

Each game or betting market has set minimum and maximum bet amounts. These limits are displayed in the game interface and may be changed by 297bet at any time.

6.2 Bet Acceptance

A bet is considered valid only when the system provides confirmation. Incomplete bets caused by network issues or technical errors may be cancelled and the staked amount will be returned.

6.3 Sports Betting

For betting on cricket, football, basketball or other sports:

• If an event is cancelled, the staked amount will be returned.
• If an event is suspended and does not resume within the scheduled time, the bet may be cancelled.
• Offers during live betting may change.
• 297bet reserves the right to cancel bets placed on the basis of erroneous odds or scores.

6.4 Casino Games

All casino games are operated through fair Random Number Generator (RNG) technology. Game outcomes are completely impartial and independent. Game sessions may be cancelled in the event of a technical error.

7 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Opening multiple accounts in the same person's name.
• Strategically abusing the bonus or promotion system.
• Hacking or fraudulent activity targeting the platform's gaming system.
• Using another person's account or payment details.
• Using the platform for money laundering or unlawful financial activity.
• Collusion or coordinated fraud with other users.
• Playing games using automated bots or software.
• Harassing or behaving inappropriately toward other users.

8 Account Suspension and Closure

8.1 Rights of 297bet

297bet may temporarily suspend or permanently close any account in the following circumstances:

• Any violation of these terms and conditions.
• Registration using false information.
• Fraud or suspicious activity.
• Failure to pass age verification.
• A court order or request from a law enforcement authority.

8.2 Voluntary Account Closure

Any user may voluntarily close their account. To do so, contact us via 24/7 live chat or by email at [email protected]. You will be given the opportunity to withdraw any eligible balance before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, users may request to exclude themselves from the platform for a specified period. Once this request is active, the account cannot be reactivated before the set period ends.

9 Privacy & Data Protection

297bet places the highest importance on protecting your personal information. Our platform is secured with SSL encryption.

9.1 Data Collection

297bet collects the following information:

• Personal information provided at registration (name, date of birth, contact details).
• Payment and financial transaction details.
• Gaming activity and history.
• Device and technical information.

9.2 Data Usage

Collected information is used to provide services, verify accounts, prevent fraud, and meet legal obligations. Information is not sold to third parties. For more details, please read our Privacy Policy.

10 Responsible Gaming

297bet is a strong supporter of responsible gaming. Gaming is for entertainment — it is not a reliable source of income.

10.1 Our Commitment

• We are committed to supporting users who experience gaming-related problems.
• Users can set their own deposit and betting limits.
• A self-exclusion option is available when needed.
• Our support team provides assistance in Bengali 24/7.

10.2 Warning Signs

If gaming is negatively affecting your daily life, relationships, or financial situation, please seek help. Visit our Responsible Gaming page for more details.

11 Limitation of Liability

11.1 Service Availability

297bet services may be temporarily unavailable due to maintenance, technical issues, or other reasons. 297bet is not liable for any losses incurred during such periods.

11.2 Technical Errors

If irregularities in game results occur due to software errors, network issues, or third-party service problems, 297bet reserves the right to cancel that game session and refund the bet amount.

11.3 Third-Party Services

297bet is not directly liable for disruptions to the services of payment processors (bKash, Nagad, Rocket, etc.) or game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).

12 Changes to Terms & Contact

12.1 Notice of Changes

297bet may update these terms and conditions at any time. Users will be notified of significant changes via their registered email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

12.2 Contact & Support

For any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat: Use our live chat for immediate assistance in Bengali.
• Email: [email protected]

12.3 Dispute Resolution

If a dispute arises, please contact our support team first. We aim to resolve all complaints fairly and promptly. If a resolution cannot be reached through our internal process, the matter will be settled through mediation, subject to the agreement of both parties.