297bet Privacy Policy

1. Introduction and Applicability

297bet ("we", "our", "platform") operates an online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect the personal information of visitors and registered members on our website https://297bet.cam.

By visiting our website or using our services, you are giving your consent to this Privacy Policy. If you do not agree with the terms of this Policy, please refrain from using our platform.

2. What Information We Collect

We collect two types of information — information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide

• Full name and date of birth
• Email address
• Mobile number
• Bangladeshi National ID (NID) or passport number (for identity verification)
• Payment method details (numbers associated with bKash, Nagad, Rocket, or a bank account)
• Your chosen username and password (stored in encrypted form)
• Address and nearest district
• Support messages and communication records

2.2 Automatically Collected Information

• IP address and device location
• Browser type and version
• Operating system
• Page visits, clicks, and browsing patterns
• Session duration and usage patterns
• Gaming history and transaction details

3. How We Collect Information

We collect information through the following methods:

• Registration Form: Information you provide when creating an account.
• Transaction Process: Payment-related information during deposits and withdrawals.
• Cookies and Local Storage: To improve your browsing experience.
• Live Chat and Email: Through support communications.
• Third-Party Verifiers: During the KYC (identity verification) process.
• Analytics Tools: To monitor and improve site performance.

4. Purpose of Using Information

297bet uses your personal information only for the following legitimate purposes:

4.1 Service Delivery and Operations

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and bonuses
• Providing gaming services without interruption
• Storing transaction history

4.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Preventing minors from using the platform (enforcing the 21+ policy)
• Ensuring one account per person
• Meeting mandatory regulatory and legal requirements

4.3 Customer Service and Communication

• Operating 24/7 live chat support
• Sending important account-related notifications
• Resolving issues and handling complaints

4.4 Improvement and Personalization

• Improving site experience and functionality
• Recommending games and offers based on your preferences
• Operating responsible gaming programs

5. Sharing and Disclosure of Information

We never sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimum information required to process bKash, Nagad, Rocket, and bank transfer transactions.
• KYC and Identity Verifiers: Trusted third parties engaged for account verification.
• Technology Partners: Service providers engaged to operate the site and ensure cybersecurity.
• Legal Authorities: In response to a valid legal order or request from a regulatory body.
• Emergency Situations: To protect the physical safety of any person.

6. Cookies and Tracking Technology

The 297bet website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site. Without these, the site will not work properly.
• Performance Cookies: Collect page load times, error reports, and usage statistics.
• Functionality Cookies: Remember your language preference, login status, and customizations.
• Analytical Cookies: Understand user behavior and are used to improve the site.

6.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent some important features of the site from working.

7. Data Retention and Security

7.1 Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. For legal, regulatory, or dispute resolution purposes, we may retain certain information for a defined period after your account is closed.

7.2 Security Measures

297bet applies multiple layers of security to keep your information safe:

• SSL Encryption: All data transmission on the site is secured with SSL/TLS technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Control: Only authorized personnel can access the information they need.
• Firewall and Monitoring: Ongoing monitoring to detect and prevent suspicious activity.
• Data Backup: Regular backups are maintained on secure servers.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or an active dispute, it may not be possible to delete all information.

8.4 Right to Opt Out of Promotional Communications

You may opt out of promotional emails or notifications at any time. However, essential account-related notifications cannot be turned off.

To exercise these rights, contact us at [email protected] or through live chat.

9. Third-Party Links

Our platform may be connected to game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, among other services. These third parties have their own privacy policies, and we have no responsibility for your information on their platforms.

It is your own responsibility to read the privacy policy of any third-party service before using it.

10. Information of Minors

297bet strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process information from any person under the age of 21.

If you believe a minor has registered on our platform, please notify us immediately at [email protected]. We will investigate the relevant account and take the necessary steps.

11. Policy Changes

297bet reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Send a notification to your registered email.
• Display a notice in a prominent location on the site.

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. You are advised to visit this page regularly to stay informed about the latest policy.

12. Contact

If you have any questions or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We try to process your request within a reasonable time. Complex matters may take a little longer to respond to, but we will always keep you informed of the progress.

Also see our other legal documents: Terms & Conditions and Responsible Gaming.